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FAQS

Everyone Deserves an Answer

DO YOU OFFER EMERGENCY CARE SERVICES?

We do not provide emergency services. NUA Wellness Institute offers evaluations, ADHD screening, and medication management-by appointment only. 
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If you are experiencing an emergency, please call 911 or go to your nearest emergency room. 

DO YOU PRESCRIBE CONTROLLED SUBSTANCES?

We prescribe controlled medications when clinically appropriate and after:
• A full psychiatric evaluation
• Review of medical records
• ADHD or related testing (if needed)
Medication decisions are always individualized and rooted in safety.

WHAT DOES INSURANCE COVER?

 

Insurance plans only cover the following services at NUA Wellness Institute:

• Psychiatric evaluations
• Psychiatric follow-up appointments
• Preventative care appointments
• Labs that are medically necessary and directly related to psychiatry or preventative care

Coverage varies by plan, but in general, only clinical medical services fall under insurance.

WHAT KINDS OF INSURANCE DO YOU ACCEPT?

  • Medicare

  • Medicaid

  • RR Medicaid

  • Aetna

  • Cigna

  • Aetna Better Health

  • Anthem BCBS

  • Molina

  • Optima

  • Virginia Primier 

  • First Health

  • Multiplan

  • Humana

  • Tricare

  • United Healthcare

  • Piedmont Community Health​

WHAT IS FUNCTIONAL & PREVENTATIVE MEDICINE?

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Functional medicine focuses on identifying the root causes of symptoms such as chronic fatigue, hormonal imbalance, inflammation, digestive issues, and weight changes.
We use advanced testing, lifestyle interventions, and personalized treatment plans to restore balance.

WHAT IS NOT COVERED BY INSURANCE?

 

The following services are self-pay only and are not covered by insurance plans:

• Functional medicine consultations (root-cause health visits)
• Colon hydrotherapy
• Infrared sauna therapy
• Weight-loss programs
• Hair bioresonance testing
• Supplements, detox products, and wellness kits
• Any wellness or lifestyle-based services

These services can be added to your treatment plan but must be paid out of pocket.

HOW DO I PAY MY BILL?

In Most cases all expenses will be due at the time of services rendered, however, if any outstanding payments are due after your appointment date, you will be sent an invoice, and you make checks or money orders payable to 

Empathy Healthcare Solutions

 

mailed to: 1518 Perry Street, Richmond, Va 23224

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DO YOU OFFER VIRTUAL APPOINTMENTS?

 

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Yes. We offer telehealth appointments for psychiatry, follow-ups, and wellness consultations.
Telehealth is available to all Virginia residents, and for cannabis certifications in Maryland.
A reliable internet connection is required.

WHAT’S THE DIFFERENCE BETWEEN PREVENTIVE CARE AND PRIMARY CARE?

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Preventive care is for individuals without multiple chronic medical conditions who want to monitor their health, detect issues early, and stay well. It also includes managing newly discovered diagnoses when they arise.
All preventative care services require full compliance with lifestyle recommendations and medications (if prescribed). Non-compliance will result in referral to a primary care provider.

Primary care is for individuals who already have ongoing chronic illnesses that require regular medical management, long-term monitoring, and consistent follow-up.
NUA Wellness Institute does not replace your primary care physician.

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